Directions (1-5): You have one brief passage with 5 questions following this passage. Read the passages carefully and choose the best answer to each question out of the four alternatives and mark it on the answer sheet.
Letter writing is all but a lost art, but to some extent, it has been replaced by telephone and other modern means of communication. Listening is a lost art, which must be rediscovered. Few people truly listen to others, usually because they are too busy thinking about what they want to say next. In business transactions, clear communication is often colored by power plays, one-upmanship and attempts to impress rather than express. How we listen is at least as important as how we talk. Genuine listening to what others want would allow more sales in business, more deals to be closed and greater productivity too. Although it is not always possible to satisfy all the wants of others, understanding them is the glue of a relationship. Not paying value by listening is a way of saying, “You are not important to me”. The results are reduced productivity and employee turnover, and absenteeism. Retaliation increases as they feel that they are heard only when the griping gets loud enough. Genuine listening can cure a remarkable range of supposedly intractable problems everywhere.
Q1. When do employees gripe?
(a) When they are happy
(b) When they are over-worked
(c) When they want to be heard
(d) When they agitate
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- http://www.bankersadda.com/2017/01/english-quiz-misc-for-ssc-chsl-exam-20163.html
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